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      "Notes" : "Yorkshire Bank Service Quality Metrics for Business Current Accounts",
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            "Note" : "[1] This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.   [2] All services may be temporarily unavailable during periods of routine maintenance."
          }, {
            "ActionMethodType" : "Online Banking",
            "ServiceLevelDescription" : "Let's Chat Live Support: Monday to Friday 0800 till 2000 and Saturday & Sunday 0900 till 1400; Let's Chat Virtual Assistant: Monday to Sunday 24 hours",
            "Note" : "[1] This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.   [2] All services may be temporarily unavailable during periods of routine maintenance."
          }, {
            "ActionMethodType" : "MobileBanking",
            "ServiceLevelDescription" : "Let's Chat Live Support: Monday to Friday 0800 till 2000 and Saturday & Sunday 0900 till 1400; Let's Chat Virtual Assistant: Monday to Sunday 24 hours",
            "Note" : "[1] This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.   [2] All services may be temporarily unavailable during periods of routine maintenance."
          } ]
        }, {
          "ActionType" : "SendingMoneyWithinUK",
          "24HourAvailable" : "Depending on Channel of Support",
          "ServiceActionAvailabilityMethod" : [ {
            "ActionMethodType" : "TelephoneBanking",
            "ServiceLevelDescription" : "Live Support: Monday to Friday 0800 till 1800; Automated Service: Monday to Sunday 24 hours",
            "Note" : "[1] This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.   [2] All services may be temporarily unavailable during periods of routine maintenance."
          }, {
            "ActionMethodType" : "Online Banking",
            "ServiceLevelDescription" : "Let's Chat Live Support: Monday to Friday 0800 till 2000 and Saturday & Sunday 0900 till 1400; Let's Chat Virtual Assistant: Monday to Sunday 24 hours",
            "Note" : "[1] This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.   [2] All services may be temporarily unavailable during periods of routine maintenance."
          }, {
            "ActionMethodType" : "MobileBanking",
            "ServiceLevelDescription" : "Let's Chat Live Support: Monday to Friday 0800 till 2000 and Saturday & Sunday 0900 till 1400; Let's Chat Virtual Assistant: Monday to Sunday 24 hours",
            "Note" : "[1] This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.   [2] All services may be temporarily unavailable during periods of routine maintenance."
          } ]
        }, {
          "ActionType" : "SendingMoneyOutsideUK",
          "24HourAvailable" : "Depending on Channel of Support",
          "ServiceActionAvailabilityMethod" : [ {
            "ActionMethodType" : "TelephoneBanking",
            "ServiceLevelDescription" : "Live Support: Monday to Friday 0800 till 1800; Automated Service: Monday to Sunday 24 hours"
          }, {
            "ActionMethodType" : "Online Banking",
            "ServiceLevelDescription" : "Let's Chat Live Support: Monday to Friday 0800 till 2000 and Saturday & Sunday 0900 till 1400; Let's Chat Virtual Assistant: Monday to Sunday 24 hours"
          }, {
            "ActionMethodType" : "MobileBanking",
            "ServiceLevelDescription" : "Not possible"
          } ]
        }, {
          "ActionType" : "PayingInCheque",
          "24HourAvailable" : "Depending on Channel of Support",
          "ServiceActionAvailabilityMethod" : [ {
            "ActionMethodType" : "TelephoneBanking",
            "ServiceLevelDescription" : "Not possible"
          }, {
            "ActionMethodType" : "Online Banking",
            "ServiceLevelDescription" : "Not possible"
          }, {
            "ActionMethodType" : "MobileBanking",
            "ServiceLevelDescription" : "Let's Chat Live Support: Monday to Friday 0800 till 2000 and Saturday & Sunday 0900 till 1400; Let's Chat Virtual Assistant: Monday to Sunday 24 hours"
          } ]
        }, {
          "ActionType" : "CancellingCheque",
          "24HourAvailable" : "Depending on Channel of Support",
          "ServiceActionAvailabilityMethod" : [ {
            "ActionMethodType" : "TelephoneBanking",
            "ServiceLevelDescription" : "Live Support: Monday to Friday 0800 till 1800; Automated Service: Monday to Sunday 24 hours"
          }, {
            "ActionMethodType" : "Online Banking",
            "ServiceLevelDescription" : "Not possible"
          }, {
            "ActionMethodType" : "MobileBanking",
            "ServiceLevelDescription" : "Not possible"
          } ]
        } ]
      },
      "OperationalSecurityIncidentMetrics" : {
        "OperationalSecurityIncidentMetricsDetails" : [ {
          "IncidentMetricsType" : "TotalNumberIncidentReported",
          "IncidentDetails" : [ {
            "IncidentReportingType" : "Quarterly",
            "FromDate" : "2025-10-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
          }, {
            "IncidentReportingType" : "Yearly",
            "FromDate" : "2025-01-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
          } ]
        }, {
          "IncidentMetricsType" : "IncidentsAffectingTelBanking",
          "IncidentDetails" : [ {
            "IncidentReportingType" : "Quarterly",
            "FromDate" : "2025-10-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
          }, {
            "IncidentReportingType" : "Yearly",
            "FromDate" : "2025-01-01",
            "ToDate" : "2025-12-31",
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        }, {
          "IncidentMetricsType" : "IncidentsAffectingMobBanking",
          "IncidentDetails" : [ {
            "IncidentReportingType" : "Quarterly",
            "FromDate" : "2025-10-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
          }, {
            "IncidentReportingType" : "Yearly",
            "FromDate" : "2025-01-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
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        }, {
          "IncidentMetricsType" : "IncidentsAffectingInternetBanking",
          "IncidentDetails" : [ {
            "IncidentReportingType" : "Quarterly",
            "FromDate" : "2025-10-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
          }, {
            "IncidentReportingType" : "Yearly",
            "FromDate" : "2025-01-01",
            "ToDate" : "2025-12-31",
            "IncidentCount" : 0
          } ]
        } ]
      },
      "ComplaintsData" : {
        "CompliantsDataDetails" : {
          "CompliantsDataAvailable" : "Yes",
          "CompliantsInfoURL" : "https://uk.virginmoney.com/service/complaints/data/",
          "OmbudsmanURL" : "https://www.financial-ombudsman.org.uk/data-insight/half-yearly-complaints-data"
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      },
      "AccountOpeningSummary" : {
        "DocumentAndInfoURL" : "https://uk.virginmoney.com/business/current-accounts/minimum-documents-and-information-required/",
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        "AccountOpeningSummaryDetails" : [ {
          "AccountOpeningChannelType" : "OpenAccountWithoutVisit",
          "ChannelUsage" : "Yes"
        }, {
          "AccountOpeningChannelType" : "VisitBranchWithoutAppointment",
          "ChannelUsage" : "NotPossible"
        }, {
          "AccountOpeningChannelType" : "SendingDocumentElectronically",
          "ChannelUsage" : "Yes"
        }, {
          "AccountOpeningChannelType" : "OpenAccountByPost",
          "ChannelUsage" : "NotPossible"
        } ]
      },
      "AccountOpeningTimeLineDetails" : {
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        "AccountOpeningDocumentationURL" : "https://uk.virginmoney.com/business/current-accounts/minimum-documents-and-information-required/",
        "AccountOpeningTimelineParameters" : [ {
          "OpeningAccountTimelineType" : "How quickly do we open business current accounts?",
          "AccountOpeningTimelineMetrics" : [ {
            "TimelineMetricsType" : "The same day for X% of customers",
            "MetricsValue" : 37
          }, {
            "TimelineMetricsType" : "On average (In number of days)",
            "MetricsValue" : 3
          }, {
            "TimelineMetricsType" : "Within the number of days for 99% of our customers",
            "MetricsValue" : 30
          } ]
        }, {
          "OpeningAccountTimelineType" : "DebitCardAvailability",
          "AccountOpeningTimelineMetrics" : [ {
            "TimelineMetricsType" : "The same day for X% of customers",
            "MetricsValue" : 0
          }, {
            "TimelineMetricsType" : "On average (In number of days)",
            "MetricsValue" : 3
          }, {
            "TimelineMetricsType" : "Within the number of days for 99% of our customers",
            "MetricsValue" : 15
          } ]
        }, {
          "OpeningAccountTimelineType" : "How quickly do customers get online banking?",
          "AccountOpeningTimelineMetrics" : [ {
            "TimelineMetricsType" : "The same day for X% of customers",
            "MetricsValue" : 99
          }, {
            "TimelineMetricsType" : "On average (In number of days)",
            "MetricsValue" : 0
          }, {
            "TimelineMetricsType" : "Within the number of days for 99% of our customers",
            "MetricsValue" : 1
          } ]
        } ]
      },
      "CardReplacementTimeLine" : {
        "CardReplacementTimeLineDetails" : [ {
          "CardReplacementTimeline" : "DebitCardReplacement",
          "CardReplacementTimelineMetrics" : [ {
            "TimelineMetricsType" : "The same day for X% of customers",
            "MetricsValue" : 0
          }, {
            "TimelineMetricsType" : "On average (In number of days)",
            "MetricsValue" : 3
          }, {
            "TimelineMetricsType" : "Within the number of days for 99% of our customers",
            "MetricsValue" : 7
          } ]
        } ]
      }
    } ]
  } ]
}